different customers, the service requirements for the store will be different. If the store wants to attract more customers, it is also necessary to understand the needs of large customer service. The retail business is to serve the society, we want to do business, it must provide excellent service for consumers, only through quality service, to win the heart of the customer, make customer satisfaction, and can better absorb resources management.
and for big clients, service is one of the most important ways for us to win their favor. Now in the fierce market competition, many retail customers are trying to develop large customers, absorb consortia in the idea, and at the same price of goods today, businesses want to win customers especially at large customers, we must think of ways in the service, how to take measures.
there are six big clients I own. From my contact with the six major clients in the past few years, they are in addition to the goods on the basis of satisfaction, psychological respect, the most important service needs are mainly in three aspects.
one is the demand for goods to choose the service, that is, large customers in the decision to make the purchase of goods, the specific need to purchase what kind of goods, which requires Market Research and market research. For the procurement of enterprises and institutions, the procurement of what kind of product will lead to satisfaction, which is a difficult task. If we can do this work in front, then we can certainly win the satisfaction of the procurement staff.
for example, we are currently on the market of new products as well as their shop commodity statistics, made the sample table and the difference in price, subdivision level, or take some samples to the unit on-site demonstration, since this can make them worry and effort, but also can make them feel our the service in place. It can be said that if this step is good, business is equal to half the success.
two is a delivery service demand. In the current major customers in the procurement of goods, many large customers are carrying their own transport, such as vehicles. However, due to the different conditions of their own customers, some customers did not carry transport in the procurement, this time they would like us to do a good job delivery.
I have a large shopping mall although many customers, but one of most of the customers are not transport in the procurement of goods, in order to maintain customer relationship, I bought a second-hand van last summer, dedicated to the delivery to customers. Since the delivery of the car, my relationship with big customers not only closer and closer, but also the rapid development of a number of new customers.
three is the demand for after-sales service. For the after-sales service of goods, many large customers are also very sought after. This type of demand is mainly concentrated in office